Terms and Conditions
Course content and dates
While all efforts are made to adhere to the advertised programme, Malvern
Coppicing reserves the right to alter courses in accordance with weather
conditions, availability of resources and other factors. Malvern Coppicing
may also, occasionally, change or cancel an advertised date, and will not
be responsible for any losses as a result of travel arrangements made in
advance.
The customer is also advised to take out travel insurance to cover cancellation
losses. Naturally, participants will be informed of any cancellations or
date changes.
Insurance
Phil Hopkinson and Malvern Coppicing has Public Liability and public indemnity
insurance to cover its activities in cases where it can be shown to be negligent.
It is, however, recommended that the customer takes out his or her own insurance
to cover any damage to personal property, cancellation, losses and injuries
for which Malvern Coppicing is not liable.
Liability
While all reasonable efforts will be made to ensure the safety and well
being of participants, courses take place in a woodland environment and
participants must be aware, understand and agree that there are inherent
dangers in a woodland environment. The participant accepts responsibility
for such risks to personal safety and acknowledges that Malvern Coppicing
is not responsible for any loss or damage to personal property.
Students must also acknowledge that participation in a Malvern Coppicing
course does not qualify them in any way to teach the subject matter.
Malvern Coppicing will not be liable for any injury that results from failure
to follow its safety instructions.
Bookings and cancellation
To book a place on a course, the customer may pay a non-returnable deposit
up to a calendar month before the course start date.
The balance payment is required seven days before the start of the course,
and within this period the full course fee will be forfeited on cancellation
by the customer. The customer acknowledges that it is reasonable for such
penalties to arise, given the need to make preparations for the course substantially
in advance. It is recommended that the customer takes out personal insurance
to cover cancellation losses and if travel costs are likely to be high it
is advisable to check course viability before booking travel tickets. Cancellation
occurs when the customer instructs Malvern Coppicing that he or she is unable
to attend a booked date, or when Malvern Coppicing informs the customer
that a date will not run. Should Malvern Coppicing have to cancel a course
for any reason, the customer will usually be offered an alternative date.
If this is not acceptable, the booked customer (not including provisional
voucher bookings - see below) will be eligible for a full refund.
Gift vouchers
Gift vouchers are value items and as such are non-refundable. Vouchers are
valid for a year (from either the date of issue or from the date of a provisional
booking made at the time of purchase) and can be redeemed for equivalent
monetary value on any Malvern Coppicing course. Vouchers can be re-sold
or given to a third party. Purchasers and recipients are therefore responsible
for ensuring that their redemption code is not disclosed to third parties
who are not the intended users of the voucher, as a given code can only
be used once.
If a provisional date booking has been made by the purchaser of the voucher,
on receipt, the recipient should confirm whether or not they wish to attend
this date. They can do this by either filling in a booking form with their
redemption code or informing Malvern coppicing that they will not be attending
the provisional date. Once a provisional booking is so confirmed it becomes
a full booking and the cancellation conditions described above apply. If
a provisional
booking is not confirmed within a calendar month of the course date, the
provisional place may be lost and the recipient may have to book another
date. The purchaser of the voucher has a responsibility to ensure that the
recipient is aware of these Terms and Conditions, Joining Instructions and
other booking details supplied with the voucher.
Participant Behaviour
Participants are expected to follow all safety instructions and not to act
in any way that compromises the safety, enjoyment, learning or well being
of themselves, other participants. Malvern Coppicing will not tolerate abusive
behaviour of any kind. Malvern Coppicing has a strict no alcohol policy
for safety and insurance reasons. All nonprescription, recreational drugs
are strictly prohibited. Malvern Coppicing reserves the right to remove
from a course any person/s who does not follow the above rules and guidelines,
or in the instructor's judgement presents a serious safety risk. Any person/s
so removed, will not be liable for a refund or any compensation. In addition,
Malvern Coppicing may ask a person to withdraw from a course, without refund,
if they are found to suffer from a physical or mental condition which in
the instructor's judgement poses a threat to safety. If a prospective participant
is in any doubt about this, they must discuss their condition with the instructor
in advance and if the instructor deems necessary seek medical advice. In
addition, participants are asked to be respectful of other participants,
and staff, for example, with respect to noise (e.g. mobile phones off or
in silent mode) and smoking (best downwind, away from the group.
Photography and video
Malvern Coppicing will occasionally take photographs or video for use in
its publicity material - if the customer does not wish to be photographed
or filmed he or she must inform Malvern coppicing, otherwise consent will
be assumed. Malvern Coppicing does not allow any of its training to be videoed.
Click here for a copy of the Coppicing course booking form.
All pictures have been taken by myself in woodlands that I have worked.